Article ID: 289875
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange 2000 Server Standard Edition
This article was previously published under Q289875
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
SUMMARY
You can create profiles to use a utility (such as Mdbvu32.exe or Gwclient) to view the hidden queues of the Microsoft Exchange Exchange Development Kit (EDK) connectors in the information store.
MORE INFORMATION
EDK connectors include:
- The Microsoft Exchange Connector for Lotus Notes
- The Microsoft Exchange Connector for Lotus cc:Mail
- The Microsoft Exchange Connector for Novell GroupWise
Hidden queues include:
- BADMAIL
- MTS-IN
- MTS-OUT
- READYIN
- READYOUT
To create the profiles, you must export a registry value from the HKEY_USERS registry key, change that value, and then import the value back to the registry under the HKEY_CURRENT_USER key. (You must do so because these connectors use the Local System Account to start, instead of the Exchange Service Account, which was used in Microsoft Exchange Server version 5.5.)
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To export a registry value from the HKEY_USERS key, change that value, and then import the value back to the registry under the HKEY_CURRENT_USER key:
- Start Registry Editor (Regedit.exe or Regedt32.exe).
- Locate and then click the value of that EDK connector under the following key in the registry:
HKEY_USERS\.Default\Software\Microsoft\WindowsNT\CurrentVersion\Windows Messaging Subsystem\Profiles
Either export or save that key. For example, an Exchange Notes Connector key is displayed as:
SERVERNAME-LME-NOTES V5.5
- Use Microsoft Notepad to open this saved Registry file to modify it. Find HKEY_USERS\.DEFAULT and replace it with HKEY_CURRENT_USER.
- Use the Save As option to save this file. Make sure that you enclose the file name with quotation marks to make sure that the file is saved as a .reg file (for example, "profile.reg"). If you do not enclose the file name with quotation marks, the file is saved as a text file.
- Import this registry key back to the registry. To do so, use one of the following methods:
- Double-click the file.
- In the registry, click either Restore (in Regedt32) or Import Registry File (in Regedit) on the Registry menu.
- Make sure that the newly imported key is located under the following key in the registry:
If you use the example key in step 2, the SERVERNAME-LME-NOTES V5.5 key is displayed in this location.
HKEY_CURRENT_USER\Software\Microsoft\WindowsNT\CurrentVersion\Windows Messaging Subsystem\Profiles
- Quit Registry Editor.
After you import the key that you changed, you have to use a utility such as Mdbvu32 or Gwclient to start the newly created profile and log on to the connector mailbox. This connector mailbox is located in the information store. (Mdbvu32 is located on the Exchange 2000 CD in the Support\Utils\i386 folder, and Gwclient is located in the Microsoft BackOffice Resource Kit.)
If you use either of these utilities, the hidden queues in the information store become viewable for these connectors.
You must have the correct permissions to log on to these profiles. The account that you use to log on to the server must have full rights to these connector mailboxes (by default, these connector mailboxes are placed in the first Mailbox Store).
Microsoft recommends that you create a new account for the purpose of logging on to connector mailbox profiles.
IMPORTANT: Make sure that the new account is only a member of the Administrators and Exchange Domain Servers groups. All of the other groups have Denied access to mailboxes they do not own. Such groups include the Enterprise Admins and Domain Admins groups.
After you create this account and assign the account the correct permissions, use this account to log on to the server before you start the utilities (Mdbvu32 or Gwclient). For more information about how to use utilities such as Mdbvu32 and Gwclient to view the hidden queues of the EDK Connectors, click the following article numbers to view the articles in the Microsoft Knowledge Base:
192540 How to clean MTS-IN/OUT using Gwclient and Profinst utilities
In Q192540, ignore the instructions about how to use Profinst. (Profinst is used with Exchange Server 5.5 as a utility that creates these connector profiles automatically.)
165505 How to view or delete messages in MTS-IN and MTS-OUT queues
In Q165505, some steps also relate to Profinst. Ignore these steps and make sure that you log on to the message store that pertains to the connector profile that you created manually.
Keywords: kbhowto KB289875
