Article ID: 289727
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Windows Millennium Edition
- Microsoft Windows 98 Second Edition
- Microsoft Windows 98 Standard Edition
This article was previously published under Q289727
SYMPTOMS
When you run the Windows Setup program, you may receive the following error message:
The number that is reported may be 4,442,368 or 442,368 bytes.
CAUSE
This issue can occur in the following scenarios:
- The amount of space on the hard disk has been reported incorrectly.
- You installed drive overlay software, but you did not follow the correct installation sequence. For example, you may have to press the SHIFT key or use a similar keystroke combination to start your computer when you use a disk.
- The computer has a virus.
- The computer has failing or faulty hardware.
RESOLUTION
Before you start the resolution procedure, follow these steps:
- Use backup software (or some other means) to back up critical data.
- If you are using drive overlay software, follow the instructions on the screen to restart your computer from a disk.
- Perform a scan of your hard disk using current antivirus software to find and eliminate any viruses that may be present.
- If you do not have access to your CD-ROM at the MS-DOS prompt but you have access using Windows, start Windows, and then copy the Windows Setup files from the CD-ROM to a folder (known as the Flat folder) to your hard disk.
To resolve this issue:
- Start Microsoft Windows Explorer, click the C drive (or another drive that has a lot of free disk space), create a new folder, and then name it "Flat".
- Locate and click the Windows 95, Windows 98 or Windows 98 Second Edition folder on your CD-ROM.
- Click any file in the right pane, and then click Select All on the Edit menu.
- Click Copy on the Edit menu.
- Open the Flat folder that you created in step one.
- Click Paste on the Edit menu.
- Create a Startup disk and ensure that it is virus-free. For additional information about how to create a Startup disk, click the article numbers below to view the articles in the Microsoft Knowledge Base:
271823 How to Create a Windows Me Startup Disk Manually
267287 How to Create a Startup Disk in Windows Me
186300 How to Create a Windows 98 Startup Disk from MS-DOS
- Start your computer from the newly created Startup disk, and then type scandisk c: at the command prompt to run a thorough ScanDisk procedure. If ScanDisk reports any errors, allow ScanDisk to correct them.
- If no errors are reported, run Setup.exe from either the Windows 95, Windows 98 or Windows 98 Second Edition folder on the Windows CD-ROM, or the Flat folder on the hard disk.
- If the error message still occurs, run Setup again using the following command:
setup /is
MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
186111 Description of the Windows 95, Windows 98, and Windows Me Setup Switches
Additional query words: Config sys
Keywords: kbprb kbsetup KB289727