Microsoft KB Archive/289526

Knowledge Base

OL2000: Dialing Rules for Windows 2000 Do Not Apply to Outlook Contact Phone Numbers

Article ID: 289526

Article Last Modified on 5/20/2003

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APPLIES TO

• Microsoft Outlook 2000 Standard Edition, when used with:
  • Microsoft Windows 2000 Standard Edition

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This article was previously published under Q289526

SYMPTOMS

When you use the Call Contact feature in Outlook 2000, the Microsoft Windows 2000 dialing rules are not applied to the number that you are trying to dial.

CAUSE

This behavior occurs because the country code is not added to the phone number in the Outlook 2000 contact.

RESOLUTION

To resolve this behavior, enable the Country Code feature in Outlook 2000. To do this:

1. Start Outlook.
2. Open a contact.
3. On the contact, click the Actions menu, and point to Call Contact, and then click New Call.
4. Click the Dialing Options button.
5. Click to select Automatically Add Country code to Local Phone Numbers, and then click OK twice.
6. Save and close the contact.

The pervious steps only affect new contacts, and do not change existing contacts automatically. Use the following steps to apply this change to existing contacts:

1. Open a contact.
2. Click the Phone Number field that you want to update.
3. Press the SPACEBAR once, press the BACKSPACE key once, and then press ENTER. The phone number should be in the following format:

   +1 (Area Code) Phone Number

4. Save and close the contact.

Repeat these steps for each contact that you created prior to enabling the Country Code feature of Outlook 2000.

Change All the Contacts in Bulk Form

To change all the contacts at one time you must export the contacts, delete the contacts, make the global setting, and then import the contacts. To do so:

Export the Contacts

1. On the File menu, click Import/Export….
2. Click Export to a file, and then click Next.
3. Click Comma Separated Values (Windows), and click Next.
4. Click the Contact folder to export from, and then click Next.
5. Type a path and name for your contact folder. Click Browse and navigate to your desktop. Type the name, click OK, and then click Next.
6. Click Finish to export the contacts to the file.
7. Delete the contents of the Contacts folder you just exported.

Make the Global Setting

1. Open a new Contact.
2. On the Actions menu, click Call Contact, and then click New Call.
3. Click Dialing Options.
4. Click to select Automatically add country code to Local Phone numbers.
5. Click OK twice.
6. Click Save, and then Close.

Import the Contacts

1. On the File menu, click Import/Export…
2. Click to select Import from another program or file, and then click Next.
3. Click to select Comma Separated Values (Windows), and then click Next.
4. The path and file name is typically supplied for you. If not, then browse to the contact file, and then click OK. Click Next.
5. Click your empty Contacts folder, and then click Next.
6. Click Finish.

MORE INFORMATION

For more information on the Windows 2000 Dialing rules please reference the following article:

247192 Enter Telephone Numbers in Canonical Form to Use Dialing Rules

Additional query words: OL2K

Keywords: kbprb KB289526

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