Article ID: 288977
Article Last Modified on 9/28/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q288977
SYMPTOMS
When you use the Microsoft System Preparation (Sysprep) tool to create a disk image, the computer may stop responding during the shutdown process.
RESOLUTION
To resolve this behavior, you must install Sysprep version 1.1. This version supports the use of an additional switch, /forceshutdown.
To download Sysprep 1.1, refer to either of the following Microsoft Web sites:
When you have installed Sysprep 1.1, locate the Sysprep.exe file, and then use the sysprep.exe /forceshutdown command.
MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
259144 Computer May Hang After Using Sysprep on ACPI-Enabled Computer
The /forceshutdown switch is only available with Sysprep 1.1.
Additional query words: /forceshutdown
Keywords: kbprb kbsyspreptool KB288977
