Article ID: 287410
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft BackOffice Small Business Server 4.0
This article was previously published under Q287410
SYMPTOMS
After you have installed ARCserve 6.6 Standard Version on a computer running Microsoft BackOffice Small Business Server (SBS) 4.0, the following error message may appear when you start the computer:
CAUSE
This behavior can occur because ARCserve 6.6 is not compatible with Small Business Server.
RESOLUTION
To resolve this behavior, uninstall ARCserve 6.6, and then install the version designed for SBS.
MORE INFORMATION
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To manually uninstall ARCserve Version 6.6:
- Stop all ARCserve engines.
- Remove the ARCserve directory.
- Start Registry Editor (Regedt32), and then delete the following keys:
HKEY_LOCAL_MACHINE/Software/ARCserve
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASDBEngine
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASDiscoverySvc
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASJobEngine
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASMsgEngine
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASTapeEngine
- Restart the computer, and then check Event Viewer for any ARCserve errors.
To uninstall ARCserve 6.5:
- Run the ARCserve uninstall utility.
- Start Registry Editor (Regedt32), and make sure the following keys have been deleted:
HKEY_LOCAL_MACHINE/Software/ARCserve
HKEY_LOCAL_MACHINE/Software/DiscoveryImplementationList
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASDBEngine
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASDiscoverySvc
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASJobEngine
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASMsgEngine
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASTapeEngine
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/cheysaq
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services Cheyenne Alert Notification Server
NOTE: If the Data Migration option was installed, then delete these keys:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/CheyenneDME
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/CheyenneDMP
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/CheyenneDMSHEXT
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/CheyenneFSM
- In the Winnt\System32 directory, turn off the Read Only attribute of the following files and then delete them:
CHEYPROD.DLL
CSTOOL.DLL
ASBRDCST.DLL
CHEYSAQ.EXE
ASDSCSVC.EXE
- Restart the computer, and then check Event Viewer for any ARCserve errors.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact Computer Associates, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Additional query words: smallbiz
Keywords: kbprb KB287410
