Article ID: 287395
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0 Enterprise Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
This article was previously published under Q287395
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
After you install Point-to-Point Tunneling Protocol (PPTP) on a computer that is running Windows NT Workstation or Server 4.0, you may receive the following error message when you try to connect by using dial-up networking (DUN):
The error message appears when the Registering Your Computer on the Network dialog box appears. In addition, the Network tool in Control Panel lists a nonexistent network adapter, Ncpa.cpl, that has a numeric value, for example 10.
RESOLUTION
To resolve this behavior, delete the nonexistent network adapter from the registry:
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
- Start Registry Editor (Regedt32.exe).
- Locate and click the following key in the registry:
HKEY_LOCAL_MACHINE\Software\Windows NT\CurrentVersion\NetworkCards
- Locate and delete the empty folder that bears the name of the nonexistent network adapter, Ncpa.cpl.
- Quit Registry Editor, and then restart the computer.
MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
169116 Troubleshooting TCP/IP CP Error 2 ERROR_FILE_NOT_FOUND
Keywords: kbprb KB287395
