Microsoft KB Archive/286428

Knowledge Base

XCCC: Files That You Delete by Using Outlook Remain on Drive M for 30 Minutes

Article ID: 286428

Article Last Modified on 2/21/2007

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APPLIES TO

• Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q286428

SYMPTOMS

If you use a drag-and-drop procedure to move a .doc or .txt file from Windows Explorer to an Inbox on drive M, start Outlook 2000 and log on as the owner of the mailbox, and then delete the .doc or .txt file in the Inbox in Outlook, when you switch to Windows Explorer and refresh, the file is still present. If you wait 30 minutes, the file is removed. If you delete the file from drive M by using Windows Explorer, the file is removed immediately.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1. In Exchange 2000 Server Service Pack 1 (SP1), a new registry key is added to address this problem. After you apply Exchange 2000 Server SP1:

1. Shut down all of the Exchange 2000 services.
2. From a command line, run the following command (where m is the Exchange store):

   subst m: /d

3. From the command line, run the following command:

   net stop exifs

4. Add the NameSpaceTimeOut registry value:
   1. Start Registry Editor (Regedt32.exe).
   2. Locate and click the following key in the registry:

      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EXIFS\Parameters

   3. On the Edit menu, click Add Value, and then add the following registry value:

      Value name: NameSpaceTimeOut
      Data type: DWORD
      Value data: The value is in seconds; acceptable values range from 1 to 1797. A value of 0 or a value that is greater than 1797 signals Exifs to default to 30 minutes.

   4. Quit Registry Editor.
5. Restart the computer.

NOTE: You may see a 50 percent or greater additional delay. For example, if you set 60 in the registry key and expect the object to be expired in one minute, it may take one and a half minutes or longer to expire the object. This delay depends on how busy the system, and occurs by design.

Additional query words: EXIFS

Keywords: kbbug kbexchange2000presp1fix kbfix kbqfe KB286428

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