Microsoft KB Archive/285129

Knowledge Base

Error message: "The form you have selected could not be displayed"

Article ID: 285129

Article Last Modified on 4/4/2006

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APPLIES TO

• Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q285129

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you open a Form in Outlook 2000, the following error message may occur:

The form you have selected could not be displayed. The form required to view this message cannot be displayed. Contact your administrator.

CAUSE

This problem can occur if there is a problem reading the local forms cache.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 How to obtain the latest Office 2000 service pack

The English-language version of this fix should have the following file attributes or later:

Version        File name
----------------------------
8.30.3165.0    Outex.dll
9.0.0.6110     Outllib.dll
                

The fix is also available for the following language(s): French

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).After you apply the latest service pack, add the registry information that is provided in the "More Information" section of this article.

MORE INFORMATION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To enable this fix, modify the following registry entry:

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate the following key in the registry:

   HKEY_LOCAL_MACHINE\Software\Microsoft\Office

4. On the Edit menu, click Add Key, and then add the registry value 10.0.
   
   NOTE: This is an Outlook 2000, version 9.0 fix, even though the new registry key is 10.0.
5. Locate the following key in the registry:

   HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0

6. On the Edit menu, click Add Key, and then add the registry value Outlook.
7. Locate the following key in the registry:

   HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook

8. On the Edit menu, point to New, click Key, and then add the following registry value:

   Value Name: ForceFormReload
   Data Type: REG_DWORD
   Radix: Decimal
   Value: 1

9. Quit the Registry Editor.

Additional query words: OL2000

Keywords: kbhotfixserver kbqfe kboffice2000sp3fix kbbug kberrmsg kbfix KB285129

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