Article ID: 283397
Article Last Modified on 5/22/2002
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional Edition
This article was previously published under Q283397
SYMPTOMS
When you try to use Sony MovieShaker version 1.2 to open an .avi file after you upgrade a Sony VAIO PCV-LX800 computer from Windows Millennium Edition (Me) to Windows XP, you may receive the following error message:
This error message also appears after an upgrade to Windows XP on a Sony VAIO PCV-R553DS computer that runs Windows 98 Second Edition and has MovieShaker version 1.1 installed.
CAUSE
This behavior occurs because this version of Sony MovieShaker is not compatible with Windows XP.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact Sony Electronics, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Keywords: kberrmsg kbbug kbnofix kb3rdparty KB283397
