PSS ID Number: 283288
Article Last Modified on 9/15/2003
The information in this article applies to:
- Microsoft Windows 98
- Microsoft Windows Millennium Edition
This article was previously published under Q283288
SYMPTOMS
When you try to access the Windows Update page, you may receive the following message:
This occurs even if you you are not on a corporate network and you are accessing the Internet directly through an Internet Service Provider.
CAUSE
This error can occur if the WUPDINFO.DLL is missing or corrupted.
RESOLUTION
To resolve the issue, extract the WUPDINFO.DLL from the Windows CD-ROM and then register the DLL file.
(If this does not resolve the issue, follow the same directions for MFC42.DLL.)
To Extract WUPDINFO.DLL
Windows 98
- Click Start, then click Run, and type SFC to open the System File Checker.
- Click "Extract one file from installation disk." Type WUPDINFO.DLL and then click the Start button.
- Under the Extract File screen, ensure that the "Restore From" path indicates the path to the WIN98 folder on the Windows 98 CD-ROM. Ensure that the "Save file in" path is C:\WINDOWS\SYSTEM
Note: This assumes that Windows 98 is installed on C:\WINDOWS folder.
- Click OK to extract the file.
Windows Millennium
- Click Start, then click Run, and then type MSCONFIG to open the System Configuration Utility.
- Click the Extract File button to open the "Extract One File From Installation Disk" window.
- Type WUPDINFO.DLL and then click Start.
- Under the Extract File screen, ensure that the "Restore From" path is C:\Windows\Options\Install or the Win9x folder on the Windows Millennium CD. Ensure that the "Save file in" is C:\WINDOWS\SYSTEM.
OEM customers should try the following path: C:\windows\options\cabs.
Note: This assumes that Windows Me is installed in the C:\WINDOWS folder.
- Click OK to extract the file.
To register the DLL file
- Click Start, then click Run. Type REGSVR32 WUPDINFO.DLL and then click OK. You will see a message that indicates if the DLL file has successfully registered. Click OK.
- Restart the computer.
MORE INFORMATION
Note: This error may also be caused by registry entries under the following paths:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer'
- HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\WindowsUpdate\
Refer to the following KB Article for more information:
228548 WINUP-Err Msg: Windows Update Disabled by Your System Admin
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Additional query words: kbimu W98hem w98hemapr w98hemjun w98hemmay w98hemjul w98hemaug w98hemsep
Keywords: kbprb KB283288
Technology: kbWin98 kbWin98search kbWinME kbWinMEsearch
