Microsoft KB Archive/281635

Knowledge Base

OL2000: Exchange Address Book Error When You Start Outlook

Article ID: 281635

Article Last Modified on 9/29/2003

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APPLIES TO

• Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q281635

SYMPTOMS

When you start Outlook, you may receive the following error message:

The name could not be resolved. The Microsoft Exchange Address Book is unable to connect to the Microsoft Exchange Server.

CAUSE

This behavior occurs because the Transmission Control Protocol/Internet Protocol (TCP/IP) networking protocol is damaged.

RESOLUTION

To resolve this behavior, uninstall and then reinstall the TCP/IP networking protocol for your operating system.

MORE INFORMATION

For additional information about how to troubleshoot the TCP/IP, click the article number below to view the article in the Microsoft Knowledge Base:

155048 Troubleshooting Startup of Windows Client Using TCP/IP

For additional information about how to troubleshoot RPC problems, click the article number below to view the article in the Microsoft Knowledge Base:

174701 Troubleshooting RPC Problems for Exchange Clients

Additional query words: OL2K

Keywords: kbprb KB281635

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