Microsoft KB Archive/281375

Knowledge Base

Removing HP OpenMail client account through Outlook generates error message

Article ID: 281375

Article Last Modified on 1/29/2007

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APPLIES TO

• Microsoft Office Outlook 2007
• Microsoft Office Outlook 2003
• Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q281375

SYMPTOMS

When you try to remove a Hewlett-Packard (HP) OpenMail client profile in Microsoft Outlook, one of the following error messages may appear:

MAPIAlloc: memory block 01173928 has invalid allocation flags
[File d:\office\outlook\exolk\mapi\msmapi\memory.c, Line 317]

MAPIAlloc: memory block 01173B90 has invalid allocation flags
[File d:\office\outlook\exolk\mapi\msmapi\memory.c, Line 317]

Microsoft Visual C++
Unhandled exception in RUNDLL32.EXE: 0xC0000005: Access Violation.

CAUSE

This behavior occurs because HP OpenMail is not a supported transport for Outlook.

WORKAROUND

To work around this behavior, click Ignore, and then continue with the procedure. It may also be desirable to create a new profile without the HP OpenMail service.

MORE INFORMATION

For information about how to contact Hewlett-Packard Co., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbnofix kbprb KB281375

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