Article ID: 279640
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
This article was previously published under Q279640
SYMPTOMS
When you are running Windows 2000 Server with or without Service Pack 1 (SP1), you may receive one of the following stop codes:
CAUSE
This issue is caused by problem if certain top-level window handles are passed to the GetAncestor function.
For more information about the GetAncestor function, see the Application Programming Interface (API) reference at the following Microsoft Web site:
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
------------------------------------------------------
11/30/00 06:09p 5.0.2195.2291 222,480 Gdi32.dll
11/30/00 06:09p 5.0.2195.2775 379,152 User32.dll
11/30/00 06:06p 5.0.2195.3034 1,639,792 Win32k.sys
11/30/00 06:09p 5.0.2195.2228 243,472 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Keywords: kbhotfixserver kbqfe kbbug kbfix kbwin2000presp3fix KB279640
