Article ID: 279291
Article Last Modified on 1/29/2007
APPLIES TO
- Microsoft Works 2000 Standard Edition
- Microsoft Works Suite 2000
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 98 Second Edition
This article was previously published under Q279291
SYMPTOMS
When you attempt to open a new document or a template, you may receive one or more of the following error messages:
CAUSE
This behavior can occur if the Msvcrt20.dll file is missing or damaged.
RESOLUTION
To resolve this issue, extract the Msvcrt20.dll file from the Microsoft Windows 98 CD-ROM:
- Insert the Microsoft Windows 98 or Microsoft Windows 98 Second Edition CD-ROM into the CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent the Windows CD-ROM from starting automatically.
- Click Start, and then click Run.
- In the Open box, type sfc, and then click OK.
- Click the Extract one file from installation disk option.
- Type msvcrt20.dll.
- Click Start.
- In the Restore from box, type
cdrom
:\win98 wherecdrom
is the drive letter of your CD-ROM or DVD-ROM drive. - In the Save file in box, type C:\Windows\System.
- Click OK. When you are prompted to restart the computer, click Yes.
Additional query words: w_works works2k wksdb wksss wkswp msvcrt20 dll
Keywords: kberrmsg kbprb KB279291