Article ID: 278999
Article Last Modified on 2/19/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
This article was previously published under Q278999
SYMPTOMS
When you are using animated mouse pointers in Windows 2000 with Terminal Services enabled, you may get receive the following error message on a blue screen when you log off:
CAUSE
This is a timing problem when you use animated mouse cursors on Windows 2000 with Terminal Server enabled. The problem is that the frames that make up the animated cursor are trying to be destroyed while they are still referenced by the mouse cursor. This can only occur when logging off from a remote client session.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
----------------------------------------------------------
5/31/2001 03:30p 5.0.2195.3649 222,480 Gdi32.dll
5/31/2001 03:44p 5.0.2195.3660 1,641,360 Win32k.sys(uniprocessor)
5/31/2001 03:32p 5.0.2195.3649 243,472 Winsrv.dll(uniprocessor)
5/31/2001 03:30p 5.0.2195.3649 379,664 User32.dll
5/31/2001 03:06p 5.0.2195.3660 1,641,360 Win32k.sys
5/31/2001 03:32p 5.0.2195.3649 243,472 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Additional query words: kbShell
Keywords: kbhotfixserver kbqfe kbbug kbenv kbfix kbshell kbui kbwin2000presp3fix kbwin2000sp3fix KB278999
