Article ID: 278438
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 1
This article was previously published under Q278438
SYMPTOMS
When you install Adobe PageMager version 6.53 and PostScript printer on Japanese Windows 2000 and you print out a document with Japanese character such as MS Mincho and MS Gothic, DBCS character may be incorrectly printed out. Currently, this problem was confimed on Japanese Windows 2000 only.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The following files are available for download from the Microsoft Download Center:
![[GRAPHIC: Download]](/wiki/index.php?title=File:Download.gif){kind=small}
English Language Version
Arabic Language Version
Chinese (Simplified) Language Version
Chinese (Traditional) Language Version
Czech Language Version
Danish Language Version
Dutch Language Version
Finnish Language Version
French Language Version
German Language Version
Greek Language Version
Hebrew Language Version
Hungarian Language Version
Italian Language Version
Japanese Language Version
Japanese NEC Language Version
Korean Language Version
Norwegian Language Version
Polish Language Version
Portuguese (Brazilian) Language Version
Portuguese Language Version
Russian Language Version
Spanish Language Version
Swedish Language Version
Turkish Language Version
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------
5/28/2001 08:36p 0.3.0.0 388,296 Pscript5.dll
STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows 2000.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Keywords: kbbug kbfix kbwin2000presp3fix kbgraphxlinkcritical kbqfe kbhotfixserver KB278438
