Article ID: 277823
Article Last Modified on 10/6/2005
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q277823
SYMPTOMS
When you use Outlook Integrated File Management (IFM), the views may corrupt and Outlook may stop responding.
CAUSE
This problem occurs when the Views.dat file reaches a size between 175 and 220 kilobytes (KB).
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Outlook 2000 service release that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix should have the following file attributes or later:
Component:
| File name | Version |
|---|---|
| Outllib.dll | 9.00.0000.4527 |
STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook 2000.
MORE INFORMATION
The following are the symptoms of the view corruption:
- Details is not set as the default view for folders.
- The views that you set for folders have been changed to other views.
- Outlook stops responding.
Keywords: kbbug kbfix kbqfe kbhotfixserver KB277823
