PSS ID Number: 277822
Article Last Modified on 10/16/2002
The information in this article applies to:
- Microsoft Windows 98 Second Edition
This article was previously published under Q277822
SYMPTOMS
When you use three or more monitors in a multiple-monitor configuration, the second and third monitors may not recover from Hibernate mode and may stay blank. The primary monitor does recover from Hibernate mode correctly.
CAUSE
This problem can occur if you are using an Appian video card that supports more than two monitors at a time. Note that this problem may occur on other monitors whose display adapters support more than two monitors.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix should have the following file attributes or later:
Date Time Version Size File name Operating system
------------------------------------------------------------------
11/15/00 6:35pm 4.10.2230 549,760 User.exe Windows 98
Second Edition
11/16/00 8:21am 4.10.2230 55,296 User32.dll Windows 98
Second Edition
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about problems that are resolved by previous hotfix versions of these files, click the article numbers below to view the articles in the Microsoft Knowledge Base:
260067 Windows Stops Responding During Shutdown with Mapped Drives
265115 Computer Enters Standby Mode After Random Amount of Time
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes
Additional query words: 277822usa8 user32 user screen multi mon dual tripple
Keywords: kbbug kbdisplay kbHardware kbQFE KB277822
Technology: kbWin98SE kbWin98SEsearch
