Article ID: 276539
Article Last Modified on 1/29/2007
APPLIES TO
- Microsoft Windows Millennium Edition
This article was previously published under Q276539
SYMPTOMS
After you try to upgrade a computer that is running Microsoft Windows 98 to Windows Millennium Edition (Me) you may receive the following error message:
When you attempt to run Setup again from a command prompt or in Windows 98, you may receive the following error message:
You then receive a prompt asking for the location of the product. When you browse to the folder where Windows is installed, you receive the following error message again:
CAUSE
This behavior can occur because the file-copy process of Setup progressed far enough that there is an incomplete installation and your computer cannot find the Windows 98 files that are needed for the compliance check.
RESOLUTION
To resolve this behavior, use one of the following methods, depending on the behavior that you encounter and the version of Windows that you are using:
If you are upgrading a retail copy of Windows 98 or Microsoft Windows 98 Second Edition and you have the CD-ROM, place your original Windows 98 or Windows 98 Second Edition CD-ROM in the CD-ROM drive when you receive the error message that Setup cannot locate files, and then browse to the Win98 folder on the CD-ROM. Setup continues after your computer verifies that the product exists.
If you want to upgrade an Original Equipment Manufacturer (OEM) preinstalled version of Windows 98 or Windows 98 Second Edition and you have only a restore CD-ROM, view the following article in the Microsoft Knowledge Base:
272159 How to Uninstall Windows Millennium Edition
After you successfully uninstall Windows and Windows restarts, you may want to disable your Startup group items before you restart Windows Me Setup. For more information on how to do this see the following article: For additional information about how to disable Startup group items, click the article number below to view the article in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
Keywords: kbenv kbprb kbsetup kbupgrade KB276539
