Article ID: 276504
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
This article was previously published under Q276504
SYMPTOMS
You may receive a "Stop 0x0000000A" error message on a blue screen when you eject a CD if Symantec Norton Anti-Virus 7 is installed.
CAUSE
There is a race condition that potentially causes Windows 2000 to delete the RAW device object twice.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
----------------------------------------------------------
10/16/2000 02:32p 5.0.2195.2497 1,685,056 Ntkrnlmp.exe
10/16/2000 02:33p 5.0.2195.2497 1,684,992 Ntkrnlpa.exe
10/16/2000 02:33p 5.0.2195.2497 1,705,600 Ntkrpamp.exe
10/16/2000 02:32p 5.0.2195.2497 1,662,912 Ntoskrnl.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.
MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Additional query words: cd rom
Keywords: kbbug kbfix kbwin2000presp2fix kbqfe kbhotfixserver KB276504
