Article ID: 276266
Article Last Modified on 2/17/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
This article was previously published under Q276266
SYMPTOMS
When you add a user to a group with the Active Directory Users and Computers snap-in may not work under the following conditions:
- The user name includes a comma.
- The domain controller that the snap-in is focused on is not a global catalog.
- The user account is from a different domain than the domain controller.
The error message you receive is:
Although the error message indicates that when you wait 15 minutes this issue will be corrected, it does not in this case.
CAUSE
Before the user is added, the name is compared to the version that is stored in the global catalog cache. Because of the restricted character, the comparison does not succeed.
In this example the user name is First Last; the user name is Flast. The display name is Last, First.
The LDAP version of the entry (the one the snap-in uses) is:
CN=Last\, First,CN=Users,DC=DOMAIN,DC=com
The entry it is compared to from the cache is:
CN="Last, First",CN=Users,DC=DOMAIN,DC=com
LDAP protects the comma with a backslash; the cache protects it with quotation marks.
RESOLUTION
To work around this issue, set the focus of the Users and Computers snap-in to a domain controller that functions as a global catalog server.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbenv kberrmsg kbprb KB276266
