Article ID: 274795
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
- Microsoft Systems Management Server 2.0 Service Pack 2
This article was previously published under Q274795
SYMPTOMS
When you view the Site System status in the Systems Management Server (SMS) Administrator console at a central site, the summary dates and times for child sites may not be synchronized with the actual values at the child sites themselves. This becomes more noticeable in large SMS hierarchies in which you can see that some sites' summary dates and times remain up-to-date, while others remain out of synchronization by hours or days.
If, for example, a site hierarchy consists of three tiers (a central site, a primary child site, and numerous third-tier secondary sites), the Site System status summary dates and times for the child sites, when you view them on the central site console, may not be synchronized. When you view the same summary dates and times on the primary child site, all the summary times for that site and its child sites are current.
CAUSE
This problem is known to occur in site hierarchies with three or more tiers. A primary site with a number of subordinate sites can potentially delete site summaries that it has processed and has submitted to SMS Replication Manager for replication to its own parent site. The parent site may therefore receive only a fraction of the site summaries for its subordinate sites.
One factor that influences this behavior is the time of the incoming site summaries at the first primary site to receive child site summaries. If the summaries arrive and are processed by SMS_SITE_SYSTEM_STATUS_SUMMARIZER within a short time frame, they can be placed in the same replication batch to that site's parent. Only the newest site summary in that replication batch is sent to the parent site, which gives the appearance at the parent site that some sites may be offline.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Version Size File name Platform
--------------------------------------------------------------
6/10/00 2.00.1493.2154 1,571,744 Basesvr.dll Intel
11/10/99 2.00.1250.0007 762,688 Preinst.exe Intel
6/10/00 2.00.1493.2154 2,409,744 Basesvr.dll Alpha
Installing the Hotfix
Using the Hotfix Installer
NOTE: This method is for Intel-based computers only.
- Copy the hotfix folder structure to a local folder on your site server or to a share on your network. The I386 and Alpha folders are required; it is important to keep the folder structure intact. The Q274795.exe file is a Microsoft Windows Installer file that updates specific files on your site server.
- Log on to your site server by using an account with administrator privileges.
- On the site server, quit the SMS Administrator console.
- Run Q274795.exe and follow the instructions in the wizard. You can run this file in Quiet mode by using the /s switch.
- The SMS services are stopped as part of the installation process. The services are automatically be restarted when the hotfix installation is complete.
Manual Installation
NOTE: You can use this method for both Intel-based and Alpha-based site servers.
- Copy the hotfix folder structure to a local folder on your site server or to a share on your network. The I386 and Alpha folders are required and must also be downloaded from Microsoft site. It is important to keep the folder structure intact. Q274795.exe is a Microsoft Windows Installer file that updates specific files on your site server and can only be run on Intel-based computers. Refer to the first installation method in this article for information about how to use Q274795.exe.
- Quit the SMS Administrator console and stop all SMS services in Control Panel. If the SMS_SITE_BACKUP service is running, stop it also.
- Copy the Basesvr.dll file from the hotfix
Platformfolder into theDrive:\Sms\Bin\Platformfolder. - Restart the SMS services.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: prodsms
Keywords: kbqfe kbhotfixserver kbbug kbfix kbstatsum KB274795
