Knowledge Base

Error Message on a Blue Screen When You Try to Play Digital CD Audio

Article ID: 274370

Article Last Modified on 1/29/2007

APPLIES TO

Microsoft Windows Millennium Edition
Microsoft Windows 98 Standard Edition
Microsoft Windows 98 Second Edition

This article was previously published under Q274370

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you try to play digital CD audio, you may receive an error message on a blue screen that refers to one of the following files:

Ios.vxd
Vmm.vxd
Vfat.vxd
Kernel32.dll
Cdvsd.vxd
Usbaudio.sys
Universal Serial Bus (USB) audio driver name

CAUSE

This problem can occur if your computer is equipped with a sound card, USB speakers, or any other device that enables digital audio, and any of the following Intel 800 series chip sets:

810
810E
815
815E
820
820E
840 (with the Integrated Audio-Codec 97 Controller

The vendor-supplied driver does not set the data transfer length in the Small Computers System Interface (SCSI) request block data structure that it passes to the miniport driver.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date        Time    Version    Size   File name  Platform
   ------------------------------------------------------------------
   09/28/2000  10:26p  4.10.2186  32,443 Cdvsd.vxd  Windows 98
   09/28/2000  10:05p  4.10.2226  32,443 Cdvsd.vxd  Windows 98 Second
                                                    Edition
   09/28/2000  10:08p  4.90.3002  41,643 Cdvsd.vxd  Windows Me

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Additional query words: HWSNDEM HWSCSI ac97 srb compact disk iop cdvsd ios vxd vmm vfat kernel32 dll usbaudio

Keywords: kbhotfixserver kbqfe kbbug kbenv kberrmsg kbfix kbkern32dll kbqfe KB274370

Microsoft KB Archive/274370

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