Article ID: 274259
Article Last Modified on 10/6/2005
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q274259
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
Outlook 2000 in Internet Mode Only (IMO) stops responding and then displays an invalid page fault error message in Kernel32 when you access an Internet Message Access Protocol (IMAP) store.
CAUSE
This problem occurs when the IMAP server has identical folder names in different cases, such as "WB" and "wb."
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next version of Microsoft Outlook 2000 that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix should have the following file attributes or later:
Component:
| File name | Version |
|---|---|
| Pstprx32.dll | 9.0.3902.0 |
STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook 2000.
Keywords: kbbug kbfix kbqfe kboffice2000presr2fix kbhotfixserver KB274259
