Article ID: 273938
Article Last Modified on 10/6/2005
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q273938
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
SYMPTOMS
The send options are not available for your Microsoft Outlook contacts that have one-off e-mail address.
CAUSE
This issue occurs because the Personal Address Book in Outlook 2000 is replaced by Outlook contacts, which does not provide a method to add send options to each entry.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office Service Pack 2 that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix should have the following file attributes or later:
File name
-------------------------------------------------------------
Oqfe8000_client.msp
Oqfe8100_client.msp
Oqfe8107_admin.msp
Oqfe8109_admin.msp
Readme.txt
Note: You need to install Microsoft Outlook 2000 Service Release 1 (SR-1) before you apply the hotfix. Review the Readme.txt file for installation instructions. For client installations, install both the Oqfe8000_client.msp and the Oqfe8100_client.msp files. For administration installation, install both the Oqfe8107_admin.msp and the Oqfe8109_admin.msp files. This version of the fix does not contain security patches.
WORKAROUND
To work around this issue, on the File menu, click Properties, and then click Send Options to set the send options for your contact.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
Keywords: kbbug kbfix kbqfe kboffice2000presr2fix kbhotfixserver KB273938
