Microsoft KB Archive/272686

Knowledge Base

Error Messages Occur When Active Directory Users and Computers Snap-in Is Opened

Article ID: 272686

Article Last Modified on 3/1/2007

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APPLIES TO

• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Advanced Server

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This article was previously published under Q272686

SYMPTOMS

On a Windows 2000-based domain controller, when you open the Active Directory Users and Computers snap-in, you may receive the following error message:

Naming information cannot be located because the specified domain either does not exist or cannot be contacted. Contact your system administrator to verify that your domain is properly configured and is currently online

When you run the Domain Controller Diagnostics tool (Dcdiag.exe) on the domain controller, you may receive the following error message:

Starting test: Services

w32time Service is stopped on server

Starting test: FsmoCheck

Warning: DcGetDcName(TIME_SERVER) call failed, error 1355
A Time Server could not be located.
The server holding the PDC role is down.
Warning: DcGetDcName(GOOD_TIME_SERVER_PREFERRED) call failed, error 1355
A Good Time Server could not be located.
......................... domain.com failed test FsmoCheck

CAUSE

This issue can occur because either:

• The Windows Time service has stopped.
  

-or-

• In the Windows Time service on the domain controller, Startup Type is set to Disabled.

RESOLUTION

To resolve this issue, follow these steps:

1. Click Start, point to Programs, point to Administrative Tools, and then click Services.
2. Click Services MMC.
3. Start the Windows Time service.
4. Under Startup Type, click Automatic.
5. Restart the server.

Keywords: kberrmsg kbprb kbtimeserv KB272686

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