Article ID: 272474
Article Last Modified on 10/8/2006
APPLIES TO
- Microsoft Greetings 2001 Standard Edition
- Microsoft Picture It! Express 2001
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Publishing 2001 Gold Edition
- Microsoft Picture It! Publishing 2001 Platinum Edition
- Microsoft Picture It! Publishing 2001 Silver Edition
This article was previously published under Q272474
SYMPTOMS
When you use the programs listed at the beginning of this article, some graphics in your project (such as bitmaps or GIF or JPEG images) may not be printed to an Epson Stylus Color ESC/P2 printer.
This symptom occurs most often if you rotate or flip the graphic.
RESOLUTION
To work around this issue, convert the graphic to the Windows Metafile format, and then reinsert the graphic into your project.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
You may be able to resolve this issue by obtaining and installing the latest printer driver for your printer.
For information about how to contact Epson, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
To check the version of the printer driver that you are using:
- Click Start, point to Settings, and then click Printers.
- Right-click the printer icon that you want, and then click Properties.
- On the General or the Test tab, click Print Test Page.
- Note the version of the printer driver on the test page.
REFERENCES
128345 Troubleshooting Printing Problems in Windows 95/98
156245 FAQ: Supported Graphic File Formats
Additional query words: pip2001 picture image missing gone printout
Keywords: kbprint kbprb kb3rdparty KB272474
