Article ID: 272141
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Service Pack 4
This article was previously published under Q272141
SYMPTOMS
The Collaboration Data Objects (CDO) CopyTo method may cause a MAPI_E_NOT_FOUND error.
CAUSE
This problem can occur because of a timing situation that occurs if you use the CDO Copyto method to recursively copy a folder hierarchy and set the CopySubfolders flag to False.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Component: Information Store
| File name | Version |
|---|---|
| Store.exe | 5.5.2654.38 |
NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2652.68 or later. If you restore a Store.exe file earlier than version 5.5.2652.68 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
244976 XADM: Event ID 1197 and 1005 When Starting the Information Store
WORKAROUND
To work around this problem, use the CDO Copyto method and specify the CopySubfolders flag to True to copy the folder hierarchy.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 4.
Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp5fix kbfix kbqfe KB272141
