Article ID: 272107
Article Last Modified on 8/15/2006
APPLIES TO
- Microsoft Greetings 2001 Standard Edition
- Microsoft Picture It! Express 2001
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Publishing 2001 Gold Edition
- Microsoft Picture It! Publishing 2001 Platinum Edition
- Microsoft Picture It! Publishing 2001 Silver Edition
This article was previously published under Q272107
SYMPTOMS
When you use one of the Microsoft programs listed at the beginning of this article on a Microsoft Windows 2000-based computer, you may not be able to print the following types of envelopes:
- Quarter-fold (5.75-inch by 4.5-inch)
- Standard #10 (9.5-inch by 4.35-inch)
CAUSE
The issue can occur if both of the following conditions are true:
- You are attempting to print to a Hewlett-Packard DeskJet 340 printer.
- Your printer driver is outdated.
RESOLUTION
To resolve this issue, contact Hewlett-Packard to inquire about how to obtain and install the latest printer driver for your printer.
For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
MORE INFORMATION
To check the version of the printer driver that you are using:
- Click Start, point to Settings, click Printers.
- Right-click the printer icon that you want, and then click Properties.
- On the General or Test tab, click Print Test Page.
- Note the version of the printer driver on the test page.
128345 Troubleshooting Printing Problems in Windows 95/98
Additional query words: pip2001 number ten quarter fold
Keywords: kbnofix kbprint kbhardware kbenv kbprb kb3rdparty KB272107
