Article ID: 271865
Article Last Modified on 12/3/2007
APPLIES TO
- Microsoft Internet Information Services 5.0
- Microsoft Internet Information Services 6.0
This article was previously published under Q271865
SYMPTOMS
While attempting to reinstall Internet Information Services (IIS) 5.0 or later, the following error message occurs:
CAUSE
This problem has been seen after the installation of PCAnywhere.
RESOLUTION
To resolve the problem, use these steps:
- Remove IIS (by using Add/Remove Programs in Control Panel).
- Using Windows Explorer, change to the following directory:
- If the Windows installation is an upgrade navigate to:
%windir%\Profiles\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys
- If the Windows installation is a new installation navigate to:
%system root%\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys
NOTE: Files in this directory are hidden. To view this folder and files, select the Show hidden files and folders option button in Folder Options.
- If the Windows installation is an upgrade navigate to:
- Copy all the files in the MachineKeys directory to another location (to back them up).
- Delete all the files from the MachineKeys directory except the newest one (and not the backups!).NOTE: If you are unable to delete any of these files, try taking ownership of this directory. To do this, follow these steps:
- Right-click the MachineKeys folder.
- Click Properties.
- Click the Security tab.
- Click Advanced.
- Click the Owner tab.
- Highlight the Administrators group to change the owner.
- Select Replace owner on subcontainers and objects.
- Click OK.
- Look for the following folder:
%systemroot%\system32\Microsoft\Crypto\RSA\MachineKeys
If this folder exists, repeat steps 3 and 4 on this folder.
- Restart the computer.
- Install IIS (by using Add/Remove Programs in Control Panel).
REFERENCES
For additional information about setting the correct NTFS rights on the MachineKeys directory, click the article number below to view the article in the Microsoft Knowledge Base:
246459 Error Message: Unable to Enumerate Web Sites because the Following Error Occurred: Object Already Exists
For more information, see the following Knowledge Base article:
282775 'Error Writing Encrypted Data' Error During IIS 5.0 Installation
Additional query words: iis 5 iis5 iis 6 iis 6.0 iis6
Keywords: kbprb kbpending KB271865