Article ID: 271658
Article Last Modified on 2/26/2007
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q271658
SYMPTOMS
When you run the Windows NT Backup program on an Exchange Server 5.5 computer in an organization that also contains Exchange 2000 Server computers, the directory and private information store may appear as objects that you can select under the Exchange 2000 Server computers. This behavior occurs even when these objects do not actually exist on the Exchange 2000 Server computer. In addition, if you attempt to select one of these objects under an Exchange 2000 Server computer, and then create a backup, the backup operation does not finish successfully.
WORKAROUND
To back up an Exchange 2000 Server computer, run the Backup program from an Exchange 2000 Server computer instead of running it from an Exchange Server 5.5 computer. For additional information about backing up Exchange 2000 Server computers, click the following article number to view the article in the Microsoft Knowledge Base:
258243 XADM: How to Back Up and Restore an Exchange 2000 Server Computer by Using the Windows Backup Program
To prevent the backup operation from failing when you run the Windows NT Backup program on an Exchange Server 5.5 computer, do not attempt to select objects that appear under Exchange 2000 Server computers in the same organization.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.
MORE INFORMATION
On an Exchange 2000 Server computer, directory information is stored in Microsoft Windows 2000 Active Directory, rather than being maintained by Exchange 2000 Server. As a result, the directory service does not exist on the server and directory information is protected by backing up Active Directory, not by backing up an Exchange-specific object such as the directory.
Keywords: kbbug kbpending KB271658
