Article ID: 270615
Article Last Modified on 10/18/2005
APPLIES TO
- Microsoft Windows Millennium Edition
This article was previously published under Q270615
SYMPTOMS
When you try to print a large document to a Universal Serial Bus (USB) printer on a USB port, you may receive an error message that is similar to:
CAUSE
This problem occurs only if the document that you are printing is large enough to cause the computer to have to wait for the printer. In this case, the USB driver may not send some of the data to the printer, causing the error message to occur.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
---------------------------------------------------
08/07/2000 07:47p 4.90.0.3001 11,776 Usbmon.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
This problem has been reported to occur with the follow makes and models of USB printers:
- Hewlett-Packard PhotoSmart series
For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
295413 General Information About Windows Millennium Edition Hotfixes
Keywords: kbhotfixserver kbqfe kberrmsg kbfix kbhardware kbprb kbprint kbqfe KB270615
