Article ID: 269349
Article Last Modified on 2/28/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q269349
SYMPTOMS
When you try to activate a Terminal Services Licensing Server, you may receive the following error message:
Also, when you select the licensing server, the Activation Status appears as "UNKNOWN".
CAUSE
This problem can occur for either of the following reasons:
- The user that is currently logged on is configured to use a roaming profile, and the Terminal Server is configured to delete the roaming profile cache.
- The user that is currently logged on is configured to use a mandatory profile.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
NOTE: A fix is available if this problem occurs because the user that is currently logged on is configured to use a roaming profile, and the Terminal Server is configured to delete the roaming profile cache.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name -------------------------------------------------------- 07/11/2000 01:54pm 5.0.2195.2101 131,856 Rsabase.dll
STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2.
MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
For additional information about roaming profiles not being able to create key containers, click the article number below to view the article in the Microsoft Knowledge Base:
265357 Roaming Profiles Cannot Create Key Containers
Keywords: kbbug kbenv kberrmsg kbfix kbwin2000presp2fix KB269349