Article ID: 269306
Article Last Modified on 8/15/2006
APPLIES TO
- Microsoft Greetings 2001 Standard Edition
- Microsoft Picture It! Express 2001
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Publishing 2001 Platinum Edition
- Microsoft Picture It! Publishing 2001 Silver Edition
- Microsoft Picture It! Publishing 2001 Gold Edition
This article was previously published under Q269306
SYMPTOMS
When you print envelopes from one of the programs listed at the beginning of this article to an Epson Stylus 440 printer, the return address may be printed first even if you select the Stamp first option.
CAUSE
This behavior can occur if the program is installed on a Microsoft Windows 2000-based computer.
RESOLUTION
To print the envelopes correctly, you must specify that you are loading the envelopes into the printer with the return address first.
To do this:
NOTE: Open an envelope project before you follow these steps.
- On the File menu, click Print.
- In the Print dialog box, click Envelope Options.
- In the Envelope Options dialog box, click Return address first.
- Follow the instructions on the screen to print the envelopes.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
REFERENCES
For additional information on troubleshooting printer issues, click the article numbers below to view the articles in the Microsoft Knowledge Base:
128345 Troubleshooting Printing Problems in Windows 95/98
Additional query words: pip2001 number ten format alignment misalign placement not centered
Keywords: kbbug kbprint kbenv kb3rdparty kbpending KB269306
