Article ID: 267938
Article Last Modified on 2/24/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q267938
SYMPTOMS
When you are using the "Disable Programs on Settings menu" policy in Group Policy Objects (GPO) to prevent clients from viewing the Settings command on the Start menu, users cannot use Web folders in My Network Places, and may receive a "location cannot be found" error message.
CAUSE
This problem can occur because Web folders are stored as a registry shell item that is similar to the items that are normally found under the Settings command on the Start menu.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
---------------------------------------------------------
08/29/2000 04:19p 5.00.3103.1000 2,336,528 Shell32.dll
NOTE: To use this hotfix, you must install it on all client computers that are using the policy.
WORKAROUND
To work around this problem, enable the following group policies:
- Disable context menu for the taskbar
- Remove Network + Dial-up Connections from settings menu
- Disable Control Panel
- Disable Deletion of Printers
- Disable Addition of Printers
NOTE: The commands that remain under the Settings command on the Start menu are Printers, and users are not able to install or remove printers. Instead, users can only manage their print jobs.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.
MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Keywords: kbhotfixserver kbqfe kbbug kbfix kbwin2000presp2fix KB267938
