Article ID: 266795
Article Last Modified on 3/1/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q266795
SYMPTOMS
When you press and hold the right SHIFT key, your mouse buttons may not work as you expect. For example, to select a group of files in Windows Explorer, you can press and hold the left SHIFT key, click the first file, and then click the last file in the group to select the whole group. However, if you press and hold the right SHIFT key, you may have to click two times to select the group of files.
CAUSE
This problem occurs because mouse button messages are being blocked when the left SHIFT key is held down.
RESOLUTION
To work around this problem, disable the Shortcut option for Filter keys:
- In Control Panel, double-click Accessibility Options.
- Under FilterKeys, click Settings.
- Under Keyboard shortcut, click to clear the Use shortcut check box.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbbug KB266795
