Article ID: 264942
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
This article was previously published under Q264942
SYMPTOMS
If the USB keyboard is not present during the original Plug and Play detection process, when a computer boots into mini-Setup after Sysprep is used, the USB keyboard is not correctly set up and the extended keys on the keyboard do not function correctly.
CAUSE
When a user plugs in a USB keyboard with shortcut buttons the first time, a service (Hidserv.exe) needs to be started. This is started by Hidserv.inf, which currently starts the service by using the Runonce key. This requires the user to reset the computer for the shortcut buttons to become functional.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Size File name
---------------------------------------
9/20/2000 02:48p 18,192 Hid.dll
9/20/2000 02:48p 19,216 Hidserv.exe
10/20/2000 05:28p 2,971 Hidserv.inf
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.
MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Keywords: kbbug kbfix kbwin2000presp2fix kbqfe kbhotfixserver KB264942
