Knowledge Base

TMGR: Known Issues with Team Manager After You Apply the Outlook E-mail Security Update

Article ID: 264940

Article Last Modified on 8/18/2005

APPLIES TO

Microsoft Team Manager 1.0 Standard Edition

This article was previously published under Q264940

SYMPTOMS

In Microsoft Team Manager, when you send or open an e-mail message such as Team member settings or a Task Update, you may receive either or both of the following warning messages:

Message 1

Microsoft Outlook

A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?

If this is unexpected, it may be a virus and you should choose "No".

Message 2

Microsoft Outlook

A program is trying to automatically send e-mail on your behalf. Do you want to allow this?

If this is unexpected, it may be a virus and you should choose "No".

NOTE: Depending on the type of e-mail message that you send or open, you may see multiple instances of each of these warning messages.

When you click Yes on each of these warning messages, your e-mail messages are sent or opened normally.

If you click No in response to message 1 or message 2, you may see one or more of the following error messages:

Error 1: When You Send a Message from Team Manager or Team Manager for Team Members

Unable to send workgroup mail to name.

Error 2: When You Open a Message in Outlook

There was a problem opening your e-mail message. You may be out of memory, or a problem may have occurred with your e-mail program.

To increase memory, close programs or windows not necessary to your work.

If you still encounter memory problems, save your work, close all programs, and then quit and restart Microsoft Windows.

Error 3: When You Reply to a Message in Outlook

A problem occurred while sending your reply message. To send your message again, restart Team Manager for team members, click Options and then click Resend Lost or Missing Messages.

CAUSE

This behavior occurs if you have installed the Outlook E-mail Security Update. The Outlook E-mail Security Update provides additional levels of protection against malicious e-mail messages. The update changes the way that Outlook handles attachments and the way that Outlook can be controlled programmatically.

For additional information about this update, please see one of the following articles in the Microsoft Knowledge Base, depending on which version of Outlook you have:

262631 OL2000: Information About the Outlook E-mail Security Update

262617 OL98: Information About the Outlook E-mail Security Update

WORKAROUND

To work around this behavior, use one of the following methods as appropriate for your situation.

Outlook Messages Stored on Exchange Server

If you are running Outlook in a Microsoft Exchange Server environment, and your e-mail messages are delivered to a server-based mailbox, your Exchange Server administrator can configure specific features that are included with the Outlook E-mail Security Update.

NOTE: Because these features affect other programs besides Microsoft Team Manager, administrative changes to these features may result in increased security risks. Your Exchange Server administrator should consider the advantages and disadvantages of configuring specific features before implementing them for Microsoft Team Manager users.

For more information about how to control the Outlook E-mail Security Update in an Exchange Server environment, click the article numbers below to view the articles in the Microsoft Knowledge Base:

263297 OL2000: Administrator Information About the Outlook E-mail Security Update

263296 OL98: Administrator Information About the Outlook E-mail Security Update

To control the interaction of the Outlook E-mail Security Update with Microsoft Team Manager e-mail messages, as well as with other programs that use Simple MAPI, an Exchange Server administrator can modify some of the options located on the Programmatic Settings tab of the Default Security Update interface.

To avoid the warning messages listed in the "Symptoms" section of this article when you send or open Microsoft Team Manager e-mail messages, the setting Automatically approve must be selected for the following four features:

When sending items via Simple MAPI
When resolving names via Simple MAPI
When opening messages via Simple MAPI
When accessing address information via Outlook object model

Outlook Messages Not Stored on Exchange Server

If you are not running Outlook in a Microsoft Exchange Server environment, or if your mail is delivered to a local Personal Folders file (.pst), you cannot configure the settings for the update. You must either use the full feature set of the update, or remove the update by uninstalling and reinstalling Outlook as described later in this article.

How to Remove the E-mail Security Update for Microsoft Outlook 98

Because Microsoft Outlook 98 shipped as an independent product, completely uninstalling and reinstalling Outlook 98 removes the Outlook E-mail Security Update components.

How to Remove the E-mail Security Update for Microsoft Outlook 2000

If Outlook 2000 is the only Office 2000 program that is installed on your system, completely uninstalling and reinstalling Outlook 2000 removes the update.

If Outlook 2000 was installed along with other Office 2000 programs, you must completely remove and reinstall all of Office 2000.

NOTE: Repairing Outlook 2000 or Office 2000 does not remove the Outlook E-mail Security Update.

REFERENCES

For more information about how other Microsoft Office products may be affected by the Outlook E-mail Security Update, please see one of the following articles in the Microsoft Knowledge Base, depending on which version of Outlook you have:

262634 OL2000: Known Issues with the Outlook E-mail Security Update

262618 OL98: Known Issues with the Outlook E-mail Security Update

Keywords: kbprb KB264940

Microsoft KB Archive/264940

Contents