Article ID: 264559
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q264559
SYMPTOMS
When you try to modify adapter or protocol settings under Network in Control Panel, or when you try to change the startup parameters of a service under Service in Control Panel, you may receive the following error message:
CAUSE
This problem can be caused by a service that has failed to start properly, causing the Service Control Manager to maintain a lock on the service database on behalf of the service.
RESOLUTION
Use the Windows NT 4.0 Diagnostic utility (Winmsd.exe) program to try to identify the service that is having problems starting. Run Winmsd.exe and, in the Services report, look for a service that has the status of "Start Pending". After you locate the particular service that is not starting correctly, edit the registry to manually set that service's startup parameters to "disabled" (provided it is not a critical Windows NT 4.0 service).
If you are unable to identify the particular problem service, you may have to disable all non-essential services one at a time to find out which service is responsible for locking the Service Database.
MORE INFORMATION
To manually disable a service in the registry, follow these steps:
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
- Run the Registry Editor program (Regedt32).
- Navigate to the following location in the registry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\service name\Start
- In the right pane of the Registry Editor window, double-click the registry value Start.
- To change the startup type to "disabled", type 0x4 in the Data box and then click OK.
- Quit Registry Editor, and then restart the computer.
- In Control Panel, reset the startup parameters of the service.
Keywords: kbprb KB264559
