Article ID: 264389
Article Last Modified on 10/6/2005
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q264389
SYMPTOMS
When you try to open an existing encrypted message or try to send a new encrypted message in Outlook 2000, you may receive the following error message:
You receive this error message when you upgrade Microsoft Exchange Client 5.0 to Outlook 2000 or Outlook 2000 Service Release 1 (SR-1).
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: OL2K
Keywords: kbbug kbfix KB264389
