Article ID: 263900
Article Last Modified on 2/28/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
This article was previously published under Q263900
SYMPTOMS
After installing Citrix Metaframe 1.8 on Microsoft Windows 2000, the following error messages appear in the event log.
In the System log:
In the Application log:
You are also unable to administer COM+ on that machine. Attempting to do so may result in a dialog box containing the following text:
CAUSE
This behavior is caused by installing Citrix Metaframe 1.8 for Microsoft Windows 2000 and using the drive remapping feature during the Metaframe installation. When Metaframe is remapping the system drive, it goes through the registry and changes all occurrences of the old drive letter with the new remapped letter. However, the information in the COM+ catalog is omitted. One vital piece of information is the COM+ system applications path of the Compensating Resource Manager (CRM) log file used by the COM+ system application. Every time the COM+ system application starts up, it tries to read its log file. Because it can't find it, it logs an error and shuts down. Depending on which applications are running on the computer, it can do this as often as a few times per minute. This behavior also makes it impossible to administer COM+ on that computer.
RESOLUTION
This issue is discussed in the Citrix Knowledge Base article, CTX240747. To view this article, search for Citrix Document ID "CTX240747" at the following Citrix Web site:
Contact Citrix Technical Support at 1-800-424-8749.
Keywords: kbdcom kbprb kbregistry KB263900
