Article ID: 263089
Article Last Modified on 1/27/2007
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Word 97 Standard Edition
This article was previously published under Q263089
SYMPTOMS
When you attempt to save a Word document to a locally mapped floppy disk, you may receive the following error message:
CAUSE
This problem occurs when all of the following are true:
- You are using Microsoft Windows NT Terminal Server version 4.0.
-and-
- Microsoft Windows NT Terminal Server version 4.0, Service Pack 5 is installed.
-and-
- You are using Citrix Metaframe version 1.8 or earlier.
RESOLUTION
To correct this problem, install Microsoft Windows NT Terminal Server version 4.0, Service Pack 6 or later.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
WORKAROUND
Method 1: Remap the Local Disk to a Different Drive Letter
If you cannot update to Service Pack 6 or later, map your local floppy disk to a different drive letter. Map to the local disk drive by using the workstation's Computer Name as configured in the Network icon in Control Panel.
Use a Net Use command similar to the following to map your local disk drive:
Net Use B: \\ExampleServer\Documents
NOTE: Please contact your Citrix Metaframe vendor for more information about remapping your local disk drive to work around this problem.
For information about how to contact Citrix Systems, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Method 2: Use the Mup.sys File from Service Pack 4
If you do not have Microsoft distributed file system (Dfs) installed, you can replace the Terminal Server Service Pack 5 version of the Mup.sys file with the Terminal Server Service Pack 4 version of the Mup.sys file.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Windows NT Terminal Server, version 4.0, Service Pack 6.
MORE INFORMATION
For additional information about a related problem, click the article number below to view the article in the Microsoft Knowledge Base:
249255 Cannot Insert File Attachment from Locally Mapped Drive in Microsoft Office
Additional query words: sp6
Keywords: kbbug kbfix KB263089
