Article ID: 263069
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Service Pack 3
This article was previously published under Q263069
SYMPTOMS
The Exchange Server information store (Store.exe) may stop working, and the following information may be found in the Dr. Watson log file, Drwtsn32.log:
EXCHMEM!ExchHeapFree+0x15
LIBXDS!memmgr__free+0xf
LIBXDS!OMP_idesc_struct__deallocate+0xad
LIBXDS!OMP_iobject_struct__deallocate+0x28
LIBXDS!OMP_idesc_struct__get_sub+0x8d
LIBXDS!OMP_idesc_struct__get+0x89
LIBXDS!OMP_iobject_struct__get+0x16e
LIBXDS!OMP_idesc_struct__get_sub+0x7c
LIBXDS!OMP_idesc_struct__get+0x89
LIBXDS!OMP_iobject_struct__get+0x16e
LIBXDS!spub__spub+0x71
LIBXDS!pri__get+0xba
LIBXDS!_OMP_get+0x1b7
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
WORKAROUND
A short term workaround is to restart the Information Store service.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
Keywords: kbbug kbexchange550sp4fix kbfix kbqfe KB263069
