Article ID: 262318
Article Last Modified on 1/27/2007
APPLIES TO
- Microsoft Works Suite 2005
- Microsoft Works Suite 2004
- Microsoft Works Suite 2003
- Microsoft Works Suite 2001
- Microsoft Works Suite 2000
- Microsoft Works Suite 2006
This article was previously published under Q262318
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you try to install one of the components in Microsoft Works Suite, you may receive the following error message
where drive is the drive letter of the CD-ROM drive.
CAUSE
This behavior can occur if the CD-ROM drive letter has changed since you originally installed Works Suite. For example, the letter for your CD-ROM drive may change after you install a second hard disk or a ZIP drive.
Additionally, this behavior can occur if Microsoft Works has been previously installed and removed from your computer.
RESOLUTION
To resolve this issue, delete the Works Suite registry keys from the Microsoft Windows Registry.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- Delete both of the following registry keys:
NOTE: When you are prompted to confirm each key deletion, click Yes.
HKEY_LOCAL_MACHINE\Software\Microsoft\Works
HKEY_LOCAL_MACHINE\Software\Microsoft\Works Suite - Quit Registry Editor, and then restart the computer.
Additional query words: w_works works2k w2001 cdrom compact disc
Keywords: kbenv kberrmsg kbhardware kbprb KB262318
