Article ID: 260725
Article Last Modified on 10/31/2003
APPLIES TO
- Microsoft IntelliPoint 3.1, when used with:
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q260725
SYMPTOMS
When you attempt to install version 3.1a of the Microsoft IntelliPoint software, you may receive the following error message:
When you click OK, you receive the following error message:
CAUSE
This behavior can occur if the following conditions are true:
- You are logged on to the computer as a member of the Administrators group.
- Your user account is damaged.
RESOLUTION
To resolve this issue, create a new user account, add the new account to the Administrators group, use the new account to log on to the computer, and then install the IntelliPoint software.
To do this:
- Click Start, point to Programs, point to Administrative Tools (Common), and then click User Manager.
- On the User menu, click New User.
- Click Groups.
- In the Not Member Of pane, click Administrators, and then click Add.
- Click OK.
- In the Username box, type a name for the new user account.
- In the Full Name box, type the full name of the user.
- In the Description box, type a description of the user or the user account.
- In the Password box, type a password for the new user account, and then type the password again in the Confirm Password box.
- Click to clear the User must change password at next logon check box, and then click OK.
- Click Start, and then click Shut Down.
- Click Close all programs and log on as a different user, and then click OK.
- Press CTRL+ALT+DELETE, and then use the new user account to log on to the computer.
- Install the IntelliPoint software.
Additional query words: 3.10 winnt nt4 intelli point mouse trackball track ball
Keywords: kberrmsg kbhardware kbenv kbsetup kbprb KB260725
