Article ID: 260073
Article Last Modified on 10/31/2003
APPLIES TO
- Microsoft Clip Gallery 5.0
- Microsoft Word 2000 Standard Edition
This article was previously published under Q260073
SYMPTOMS
When you use Microsoft Clip Gallery 5.0 to insert a clip art picture, the clip gallery starts and then immediately quits.
CAUSE
This problem can occur if you attempt to insert a clip art picture when you are running a Microsoft Terminal Server session on a Novell network and using the Novell 32-bit network client.
This problem has been reported to occur with the following Novell clients:
- Client 3.21 for Microsoft Windows 95 and Microsoft Windows 98 English
- Client 4.6 Service Pack 2 for Microsoft Windows NT and Microsoft Windows 2000 English
RESOLUTION
To resolve this problem, install an updated Novell 32-bit network client when it becomes available. For more information about the availability of an updated Novell 32-bit network client, please contact Novell technical support.
For information about how to contact Novell, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
WORKAROUND
One of the following methods may work for your situation.
Method 1: Use Microsoft Client for NetWare Networks
Remove the Novell 32-bit network client and install Microsoft Client for NetWare Networks.
For additional information about how to uninstall the Novell 32-bit network client and install Microsoft Client for NetWare Networks, click the article number below to view the article in the Microsoft Knowledge Base:
150925 How to Uninstall Novell's 32-Bit Network Client
Method 2: Run Artgalry.exe
NOTE: When you use this method, you must run the Artgalry.exe file each time that you want to insert clip art from the Clip Gallery.
- Start Microsoft Word.
- Click Start, and then click Run.
- In the Run dialog box, click Browse. Find and select the Artgalry.exe file.
NOTE: The Artgalry.exe file is located by default in the following folder:C:\Program Files\Common Files\Microsoft Shared\Artgalry\
- Click Open to close the Browse dialog box.
- The Open box of the Run dialog box now contains the full path to Artgalry.exe, similar to the following:
"C:\Program Files\Common Files\Microsoft Shared\Artgalry\Artgalry.exe"
- Click OK to close the Run dialog box. This causes the Clip Gallery to be automatically configured in your terminal server session.
- When the following message appears, do not click OK. It is important that this dialog box remains open.
- Press ALT+TAB to switch back to Microsoft Word.
- On the Insert menu, point to Picture and then click Clip Art.
- After the Clip Gallery starts, you can press ALT+TAB to switch back to the message listed in step 7, and click OK to close the dialog box.
In the Clip Gallery, you can now select and insert the clip art that you want.
Additional query words: stops disappears client32 clipart
Keywords: kbprb KB260073
