Microsoft KB Archive/259795

Knowledge Base

XCLN: Error Message When You Synchronize a Mailbox with an OST File in Outlook 97

Article ID: 259795

Article Last Modified on 2/27/2007

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APPLIES TO

• Microsoft Outlook 97 Standard Edition
• Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q259795

SYMPTOMS

When you use Outlook 97 to synchronize your mailbox to an .ost file, you may receive the following error log in your Deleted Items folder:

8:28:32 Synchronizing Organization Forms
8:28:33 Terminated in error
8:28:33 [8004010F-501-0-B20]
8:28:33 the client operation failed.
8:28:33 Microsoft Exchange Server Information Store

CAUSE

The Ems*.dll files that control the Exchange Server service for Outlook 97 may be damaged.

RESOLUTION

To resolve this problem, install the Archive patch for Outlook 97 from the following Microsoft Web site:

http://office.microsoft.com/downloads/9798/arch97en.aspx

Keywords: kbdownload kbprb KB259795

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