Article ID: 259427
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange 2000 Server Standard Edition
This article was previously published under Q259427
SYMPTOMS
When you run Exchange Setup with the ForestPrep option, Setup may not work and you receive the following error message:
CAUSE
When Exchange Setup initializes, Exchange queries Active Directory to obtain the current site topology, and builds a list of available domain controllers (DCs) and global catalog servers. If Exchange cannot obtain the site information, Setup does not work.
RESOLUTION
To resolve this behavior:
- Make sure that the Append parent suffixes of the primary DNS suffix option is selected:
- Right-click My Network Places on the Exchange server, and then click Properties.
- Right-click Local Area Connection, and then click Properties.
- Click Internet Protocol, and then click Properties.
- Click Advanced.
- Click the DNS tab.
- Click the Append primary and connection specific DNS suffixes radio button.
- Click the Append parent suffixes of the primary DNS suffix check box. Ensure that the Register this connection's addresses in DNS check box is checked. If it is not, click to check it.
- If you have defined multiple sites, you must create an IP subnet for each particular site:
- Start Active Directory Sites and Services.
- Right-click Subnets, and then click New Subnet.
- Enter the subnet information for this IP subnet, and then click a site name to associate with this subnet.
- If you have one site (Default First Site Name), but have not defined a subnet for it, then you may also receive this error message, as Windows 2000 looks for the site and server information by first querying for the subnets available. If no subnets are available, Exchange may not find the Windows 2000 site. To define a subnet:
- Open the Active Directory Sites and Services snap-in.
- Under Sites, right-click Subnets, and then click New Subnet.
- Configure a new subnet.
- Also, you must ensure that your Exchange server is part of a site (if it is on a subnet that is not associated with the Default-First-Site-Name):
- Start Active Directory Sites and Services.
- Expand the site that you want to administer.
- Right-click Servers, click New, and then click Server.
- Type the server name.
MORE INFORMATION
To verify that the setup /forestprep command does not work because of a Microsoft Windows 2000 site configuration issue, use the Nltest.exe utility that is included in the Microsoft Windows 2000 Resource Kit:
nltest /dsgetsite
If your Windows 2000 sites are not configured properly, or if your Exchange server cannot identify the available sites, Nltest returns the following error message:
If your Windows 2000 sites are properly configured, and your Exchange server can correctly identify the Windows 2000 Sites, Nltest returns the site that the Exchange server is a member of (that is, Default-First-Site-Name).
Note This error has also occurred when the netlogon service is not running on the local machine. Ensure that the Netlogon service is running, and then re-run nltest /dsgetsite.
Additional query words: exch2kp2w XADM
Keywords: kberrmsg kbprb KB259427