Article ID: 258710
Article Last Modified on 1/27/2007
APPLIES TO
- Microsoft Encarta Reference Suite 2000
- Microsoft Encarta Interactive World Atlas 2000
This article was previously published under Q258710
SYMPTOMS
When you attempt to start Microsoft Encarta World Atlas 2000, you may receive the following error message:
CAUSE
This behavior can occur if the CD-ROM or DVD-ROM drive is unable to read the Encarta World Atlas 2000 CD-ROM correctly.
RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented.
Inspect and Clean the CD-ROM
To clean the Encarta World Atlas 2000 CD-ROM, use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward. Do not use a circular motion.
If the issue continues to occur, clean the CD-ROM with a damp cloth or a commercial CD cleaning solution. Dry the CD-ROM thoroughly before you insert it into the CD-ROM drive.
If the issue continues to occur, proceed to the next method.
Make Sure You Are Using Protected Mode CD-ROM Drivers
To make sure you are using protected mode (32-bit) drivers for your CD-ROM drive:
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- Click the Performance tab, and then confirm that the File System entry is 32-bit. If the File System entry is Some drives are using MS-DOS compatibility, you may be using real mode (16-bit) CD-ROM drivers. If this is the case, you may not be able to read certain files on the CD-ROM.
Contact the manufacturer of your CD-ROM drive to inquire about how to obtain and install the latest version of the protected mode CD-ROM driver for your CD-ROM drive.
- Click OK, and then close Control Panel.
If the issue continues to occur, proceed to the next method.
Reduce CD-ROM Drive Caching
To reduce CD-ROM drive caching:
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- Click the Performance tab, and then click File System.
- Click the CD-ROM tab.
- Move the Supplemental cache size slider to the Small position.
- In the Optimize access pattern for box, click No read-ahead.
- Click OK, and then click Close.
- When you are prompted to restart your computer, click Yes.
MORE INFORMATION
If the issue continues to occur, please click the following article number to view the article in the Microsoft Knowledge Base:
218617 How to Troubleshoot CD-ROM Read Issues
Additional query words: multi multi-media media mm ewa2k ipf gpf
Keywords: kbenv kberrmsg kbprb KB258710
