Article ID: 258069
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q258069
SYMPTOMS
A Windows 2000-based print server may randomly stop responding (hang) with a "Stop" error message on a blue screen. The stop code is 0xC2, and the first parameter is always 0x00000007.
When this occurs, you may not be able to log on until after several "Stop" errors and restarts. The System event log on the server will contain many printing-related error messages.
CAUSE
When it is processing some kinds of print jobs, Win32k.sys might doubly free a pool. This causes the "Stop" error message.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Windows 2000 Service Pack 1.
MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000sp1fix KB258069
